Hy-Vee Pharmacy Solutions’ complete customer care for patients, caregivers, family members and providers helps reduce the stress associated with chronic illnesses and ensures the focus remains on the patient’s well-being. In addition to our clinical expertise, we provide you with condition-specific programs and resources needed to ensure greater adherence to the prescribed therapy, improved health and faster recovery.

High-Quality Clinical Expertise and Care.

  • Comprehensive Drug Utilization Reviews (DURs). Hy-Vee Pharmacy Solutions uses one pharmacy management system. We can perform drug utilization reviews of prescriptions, specialty medications, and over-the-counter medications to screen for potential drug interactions.
  • Side-Effect Management and Adherence Checks. Our highly experienced pharmacists work closely with patients and provide counseling on how to use, store and administer their medication. They discuss management of side effects and provide follow-up care to ensure adherence and improved outcomes.
 

YOUR Own Personal Healthcare Team.

Your Hy-Vee Pharmacy Solutions healthcare team consists of professionals who are highly experienced in providing services and products for patients with chronic conditions. When you call Hy-Vee Pharmacy Solutions, your call is routed to a member of your team. The entire team is committed to providing you with high-quality care and support and serving as your advocate.

  • Your Hy-Vee Pharmacy Solutions pharmacist processes your prescription, uses our integrated system to conduct a comprehensive drug utilization review and checks for any potential drug interactions, provides counseling and support, helps manage side effects and answers any questions you may have.
  • Your enrollment specialist provides assistance with the enrollment process, verifies insurance coverage and schedules a convenient time for the delivery or pick-up of your medications.
  • Your personal care coordinator follows up to ensure timely delivery, assists with any questions or concerns and contacts you with refill reminders.
  • Your billing coordinator conducts a comprehensive review of your insurance coverage and benefits, researches and facilitates enrollment in manufacturer co-pay and discount voucher programs and helps manage your out-of-pocket costs.
  • Nursing services, including first-time injection training, are available as needed.
  • Hy-Vee dietitians provide educational support and consultation on food, nutrition, diet and healthy lifestyles.

24/7. Our customer service staff is available 24 hours a day, 7 days a week to assist patients and healthcare providers with any questions or concerns.

Convenient Delivery. We offer convenient delivery to the location of your choice. Prescriptions can also be picked up at select Hy-Vee Pharmacy locations.

Speak with Real People! A call to Hy-Vee Pharmacy Solutions is always answered by a friendly, caring professional.

Translation Services. Hy-Vee Pharmacy Solutions offers translation services in over 170 languages.

Wellness Kits, Communication and Educational Resources. Each new patient receives a Wellness Kit customized for their specific condition. Hy-Vee Pharmacy Solutions also provides a variety of materials on topics such as health, wellness, exercise, diet and how to manage the patient’s specific needs.