FREQUENTLY ASKED QUESTIONS
Fertility Medication FAQs
Can medications be returned?
Once dispensed and delivered, medications cannot legally be returned.
How is Leuprolide stored?
Store the Leuprolide Acetate 2 Week Kit at room temperature (below 77 degrees Fahrenheit). Do not freeze. Protect from light. It does not need to be refrigerated.
The leuprolide vial does not look full. Is this a problem?
No. The vial contains 2.8 mL. This usually lasts 14-28 days, or one cycle depending on your dosing.
What is the difference between units, CCs and MLs?
Insulin syringes are used for Leuprolide injections and will have both units and mls. CCs and MLs are both measures of volume.
1cc =1ml
10 units = 0.1ml = 0.1cc
Can I mix my medications in advance?
We do not recommend this practice in case treatment is delayed and many medications need to be used immediately once mixed.
All hCG mediations must be refrigerated once mixed. Pregnyl is stable for 60 days after mixing. hCG and Novarel are stable for 30 days after mixing.
Gonal-f Multi-Dose vial is stable for 30 days after mixing and does not require refrigeration.
How much diluent do I use to mix my hCG (Human Chorionic Gonadotropin, Pregnyl, and Novarel and Pregnyl)?
Most clinics will mix with 1cc of diluent to dilute all of the powder but you should always follow your clinic’s instructions.
Is hCG given by subcutaneous or intramuscular route?
hCG injections may be given by subcutaneous or intramuscular route so you should always follow your clinic’s instructions.
What do I do with my used needles and syringes?
We provide a complimentary sharps container for disposal of your used needles and syringes. For information on disposal of your Sharps waste container or when you are traveling, please visit www.safeneedledisposal.org.
What needle size do I use to inject Progesterone Oil?
Progesterone oil is given intramuscularly and is usually injected with a 1½” needle. A bigger gauged needle is usually used to draw up the medication and then switched to a smaller gauged needle for injection.
Why did I receive several different needles and syringes?
A long needle (1½-2”) may be used for mixing and drawing up medications or for intramuscular injection.
A short needle (½-1”) is used for subcutaneous injections.
Insulin syringes (orange-tipped) are generally used for Leuprolide injections.
General FAQs
What are your hours?
Hy-Vee Pharmacy Solutions (HPS) is open Monday-Friday, 7:00 A.M.-7:00 P.M. central and 8:00 A.M.-2:00 P.M. on Saturday. Pharmacists are available 24/7 in the event of an emergency.
How do I order my medications?
Call us at 877.RxHyVee (794.9833). Our business hours are 7 a.m. to 7 p.m. CT Monday through Friday. If you prefer to order online, please sign up for our patient portal.
What if my doctor changes my medications at the last minute and I need overnight delivery of my new prescription?
If your doctor changes your prescription, please have the healthcare professional request overnight shipping when calling the new order in. We will have your medications delivered to you the next day, free of charge.
When will I receive my order?
Your medication order will be delivered to you 2 to 5 business days after you order, unless you let us know that you need it sooner. If you have medications that need to stay cold, we will overnight them to you in temperature-appropriate packaging. There is no charge for standard delivery methods or overnight delivery of cold medications.
Hy-Vee Pharmacy Solutions Patient Portal
Why should I create an account? What can I do with a patient account?
With a patient account at Hy-Vee Pharmacy Solutions, you can easily manage and refill prescriptions, view your order history, and much more.
- Manage your prescriptions online: View your active prescriptions online, order refills anytime, and see your order statuses.
- Access up-to-date order information: Track your orders, see which shipments are temperature sensitive, and verify your deliveries online.
- View and maintain your account details: View your patient balance, maintain your account information, and edit contact details. Soon you will be able to update your communication preferences as well.
- Connect with our help & support team with any questions: Chat with one of our care coordinators online or reach out to our team directly. Expect the same great service that has always been available at Hy-Vee Pharmacy Solutions.
What do I need to create an account?
To access the Hy-Vee Pharmacy Solutions patient portal, be sure the following criteria are met:
- You are a Hy-Vee Pharmacy Solutions patient with at least one active prescription on file.
- You are able to provide the required personal information (including your name as it appears on our pharmacy records, your date of birth, and a valid email address).
- You have access to your Hy-Vee Pharmacy Solutions medical record number (MRN). Look on the top right corner of your order delivery form to find your MRN.
- You are over 13 years old.
- You pass our secure identity verification process.
Why do I need to verify my identity?
Hy-Vee Pharmacy Solutions takes the security of your private pharmacy information seriously. That is why we work with an independent, secure third-party service to verify the identify of all our new online accounts. Answer a few questions about yourself to complete the verification process. Banks and credit institutions trust similar services to prevent unauthorized account access online.
Can I create a caregiver or parental account?
The Hy-Vee Pharmacy Solutions patient portal only supports online accounts created by active patients. Caregiver and parental accounts are not supported at this time.
Our team understands that some caregivers, parents, and legal guardians provide vital support to our patients. We will be working to provide online support to parents, guardians, and caregivers in the future. In the meantime, you can manage your loved one’s prescriptions by contacting Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833).
I have been locked out of my account.
For the security of your account, the system will temporarily disable your account after several unsuccessful attempts to login. Please wait 30 minutes to try again or reset your password. If you still cannot access your online account, please contact Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833).
Why can't I update some of my profile information?
Some sections in your profile (such as your basic personal details and your medical information) cannot be updated online. This protects your security and helps make sure your information aligns with our records as well as your prescribers and payers.
If you notice a mistake in your information or need to update something, please call Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833).
What do the prescription statuses mean?
A prescription status represents its stage in the refill process.
- Available for refill: Prescriptions that are available for refill will appear in your prescription list with an “Add to order” button.
- Available for refill request: Prescriptions that have expired or have no refills remaining are still available for a refill request. These prescriptions will appear in your prescription list with a “Request refill” button. A refill request means our pharmacy team will contact your prescriber to authorize another fill before we process your order. We will contact you if we are unable to refill the prescription.
- Processing refill: Our team is working to fill your order when your prescription is processing. A few things can cause your refill to take longer than usual which are listed below. If you have any questions about your processing prescriptions, please call
Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833).- Refill requested too soon: Due to regulations based on your last refill date, our pharmacy team cannot fill this prescription until a later date. Once available, we will fill and ship your order. If you have any questions, please contact
Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833). - Prior authorization required: A prior authorization is required before our pharmacy can fill this prescription. This means our team will work with your insurance provider to get the required authorization before we fill and ship your order.
- Insurance review: Additional information is needed before our pharmacy can process this prescription. If you have any questions, please contact
Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833).
- Refill requested too soon: Due to regulations based on your last refill date, our pharmacy team cannot fill this prescription until a later date. Once available, we will fill and ship your order. If you have any questions, please contact
- Refill shipped: Our pharmacy team has processed your order and sent it out for delivery.
How do I refill a prescription?
- Sign into https://my.HVRxSolutions.com
- Navigate to the “Prescriptions” section.
- Select the “Add to order” or “Request refill” button on the prescription you want to refill.
- Once you have selected the prescriptions you want refilled, select the “Order refills” button.
- Review and fill out the information on the “Review & submit refills” page including:
- Determine the days supply you have left for each of your prescriptions.
- Indicate whether you would like to speak with a pharmacist about this order or not. If you select this option, a pharmacist will reach out to you.
- Select your shipping method. You shipping method options are listed below.
- Standard shipping (2-5 days)
- Set date medication needed
- Select your shipping address.
- Authorize your digital signature for this order.
- Select “Order Refills” to confirm your order.
- NOTE: Once your order is confirmed, you will be brought to an order confirmation screen. If you don’t see the confirmation screen or you receive an error, your order may not have been submitted properly. Verify your recent order is showing up in the “Orders” section. If not, call Hy-Vee Pharmacy Solutions at 877.RxHyVee (794.9833) if you have any questions.